LUXURY FURNITURE AND ACCESSORIES
NEXT DAY DELIVERY*
14 DAY RETURNS
For Questions & Consultations: +41 79 953 55 55
More About The Concierge Service
No, you can enter as a guest and make your purchase.
Select “Forgot Password”, enter your e-mail address and a new password will be sent to you automatically.
Unfortunately, we cannot guarantee you that the products will stay in the basket. The system works under a first-come-first-served principle.
Your order normally needs 1 (one) working day until you receive it.
You can go to www.post.ch and enter the tracking number you received by email.
If you did not receive your order after 3 (three) working days please contact us per phone or e-mail.
Please go to Returns & Exchanges.
You can return your order within 14 days since delivery
As soon as you receive your damaged order you should contact us per e-mail, SMS, WhatsApp or per phone. Please note that damaged products need to be reported within latest 48 hours after delivery. After this deadline, products won’t be accepted back, thus the refund will be cancelled.
As long as the order has not been dispatched it can be changed or cancelled. Please contact us directly per e-mail or phone.
Yes, you can pick up your order in our warehouse:
Queen’s Five GmbH
Yes, we can make special arrangements for international deliveries. Please note that international deliveries might come with additional tax charges after delivery has been made.
As soon as the item returns defect-free to us, we will refund you. It may take some time depending on your payment method. Please note that the item has to be sent back in its original packaging. Only under this condition we can guarantee your refund. For more information go to Item Policy
Yes, it is absolutely safe. We have 3D Security System
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